Incident intake, visual diagnosis, and controlled connectivity into your service and manufacturer systems — as a setup tailored to your machines, product lines, and service processes.
01
Phone or chat from the plant, with structured follow-up questions.
02
Photo of the panel, display, or error code to narrow it down fast.
03
Read machine logs, escalate, or trigger an approved action like a restart.
04
A technician takes over with full context, every step logged.
Example: a call from the plant → the Cloud Agent reads the machine logs → escalates the case or triggers an approved restart → every step documented.
On request: Industrial service cases are too varied for an off-the-shelf package — we plan the setup along your real processes, not from a template.
In industrial contexts we start with three agents — Phone, Vision, and Cloud. If endpoint, VM, or critical-systems steps become relevant, more agents dock on in a controlled way.
Interaction agent
Handles incident reports, downtime calls, and service requests via phone or chat, guides structured follow-up questions, and keeps operators, technicians, or service desks in contact during the process.
Incident intake, symptom clarification, callback and field-service coordination.
Interaction agent
Analyzes photos of machines, equipment, control panels, displays, or error indicators to narrow down physical issues faster and prepare the next service step with more context.
Panel and error-code analysis, leak or damage checks, hardware triage before remote or on-site service.
Execution-Agent
Connects machines, service portals, ticketing, and manufacturer systems in a controlled way: reads machine logs, escalates the case to the right place, and runs approved actions on the machine such as a restart. Each target system exposes only approved methods, extendable per customer environment.
Read machine logs, escalate the case, trigger an approved machine action like a restart.
Additional agents can extend the setup
For deeper execution steps, isolated legacy environments, or sensitive system actions, the setup can be extended with further nordnung agents.
The Workflow Engine coordinates triggers, approvals, and handoffs across systems and teams. In industrial setups this matters most for onboarding, update preparation, rollout communication, and service follow-up.
Prepare new machines, service teams, or customer environments with controlled setup paths and documented readiness steps.
Coordinate update communication, approvals, rollout windows, and escalation paths instead of running them manually across mailboxes and calls.
Move cases from intake to diagnosis, portal updates, callback paths, and documented next actions without losing context.
Machine and equipment support with recurring fault patterns
Technical product hotlines with structured triage and escalation preparation
Spare-part, service, and callback preparation before specialists step in
Update, maintenance, and rollout communication with controlled approvals
nordnung.tel
Only need the phone channel?
If the main requirement is structured phone intake, clean handoffs, and phone-first service quality, nordnung.tel is the right sister product.
We look at your service cases, systems, and flows and define a realistic target picture with you.