nordnung.ai is validated in real IT operations, anonymized until participants approve being named.
Case study · Our own operations
Before offering the product to anyone, we ran it against our own operations: 203 managed devices, operated by SecureVibe IT Solutions GmbH. No extrapolation: every ticket classified individually, every minute booked in 6-minute increments.
1,348
real customer tickets, individually classified
2,258 h
booked working time in 12 months
56%
of hours: nordnung.ai at least works along
The finding
The typical case takes 24 booked minutes: password reset, permissions, Outlook profile. The ten largest items (network rebuilds, migrations) alone carry a third of all hours: project work. Nearly the entire routine load is automatable; what is not automatable is essentially project work. Exactly the division of labor you want. Today, routine interrupts the project work.
The standard cases compared
| Standard case | booked so far (avg) | agent active (avg) |
|---|---|---|
| Password reset & account unlock | 21 min | 1.2 min |
| Mailbox permissions & delegation | 21 min | 1.5 min |
| Outlook errors & profile | 38 min | 2.5 min |
| Standard software installation | 75 min | 2.8 min |
| Onboarding new colleagues | 95 min | 4.0 min |
Booked time includes context, consoles, and documentation; agent time is pure active compute time (derived, the pilot will measure it). On top comes what users feel most: the agent starts in seconds instead of a queue, around the clock.
Total cost and outcome
Total monthly cost
Platform for the full setup with 203 devices, agent time included
€2,339.70
Total annual cost
Platform and device fees for 12 months
€28,076.40
Team hours freed per year
cases the agent handles fully or mostly
1,263 h
Net savings per year
After all nordnung flat fees, roughly a third of the tied-up ticket costs
€47,710
All amounts net. Total cost includes the platform, device fees and included agent time. Example calculation from our own operations, not a guarantee. Savings are rounded to whole euros.
What the team did with the time
Bottom line: 1,263 team hours freed per year and €47,710 saved after all nordnung flat fees, a net relief of roughly a third of ticket costs, at only 15% utilization of the included agent time. Two thirds of the work stays with the team: projects, decisions, approvals.
Measured: tickets, booked times, classification. Derived: agent time. Assumed: period and delegation rates. We walk through the full calculation openly in a conversation.
Walk through the numbers with usValidation 01
Validation 02
No invented logos or customer KPIs. External case studies appear only after participants approve.