Answer calls
Every call is documented and becomes a ticket.
Controlled AI automation for IT operations
Tickets, agents, workflows, credentials, and knowledge logic in one platform. Controlled, auditable, hosted in Germany.
Onboarding in a single workflow
- Create AD user
- Assign M365 license
- Update MFP address book
- Set up the desktop✓
- One workflow, multiple execution layers
- Started manually or on a schedule
No one else can do all of this.
Not a chatbot that advises. A colleague who gets it done.
Six capabilities, one system: nordnung.ai answers the call, understands the case, connects to the device, and resolves it.
Answer questions
Answers come from your own knowledge base.
Connect to the device
The Endpoint Agent operates mouse and keyboard and controls the screen, right at the workplace.
Solve hands-on
End to end, until the case is closed and documented.
Remember context
On the next call the case is already known.
Approvals, audit, GDPR
Critical actions always wait for a human.
The effect: whoever calls needs no IT skills. One call, nordnung takes over the device and resolves the case.
Core value
What the platform changes in operations
01
Controlled processing path
Requests flow into a defined process. Fewer handoffs, every decision traceable.
02
Clear agent roles
Every agent has scope, endpoints, and approval logic. Automation stays productive, not uncontrolled.
03
Learning documentation
Resolved cases are documented and reused. Solution quality grows with every ticket.
Inside
A look into the platform
app.nordnung.ai · demo data
app.nordnung.ai · demo data
The interactive demo runs on desktop. On mobile we show the overview.
Inside the platform
How the platform actually works
One standard case from call intake to reuse, recreated as a log from our demo environment (German product UI).
56%
of our support hours are in tickets that can be automated, from ticket to log.
86%
of all cases are at least AI-assistable, because every solution flows back as knowledge.
Basis: analysis of 1,348 anonymized support tickets.
nordnung.ai · falllauf
01 Ticket
02 Workflow
03 Dokumentiert
04 Wiederverwendet
09:41:07▸Anruf angenommen: Buchhaltung, „Neuer Kollege ab Montag“
09:41:32✓Ticket #358114 angelegt · Gerät, Verlauf und Kontext erfasst
09:42:10▸Workflow „Onboarding“ gestartet, 5 definierte Schritte
09:42:41✓M365-Benutzer angelegt · Gruppen und Lizenzen zugewiesen
09:43:26✓Outlook eingerichtet · Drucker- und Scan-Profil gesetzt
09:44:02✓Passwortmanager-Zugang angelegt · ohne Klartext im Ticket
09:51:48✓Ergebnis und Protokoll zurück ans Ticket
09:51:50＋Wissensdatenbank: Eintrag „Onboarding Buchhaltung“ angelegt
nächster Fall✓Lösung liegt bereit: kein neuer Fall, eine Wiederholung
Agent model
Six agents with clear roles
Two interaction agents stay close to the user. Four execution agents carry out defined actions in technical environments.
Credential access runs through the vault with an approval gate. details in the security model.