Controlled AI automation for IT support
Tickets, agents, workflows, credentials, and knowledge logic in one platform — controlled, auditable, hosted in Germany.
Example flow
Onboarding in a single workflow
Core value
What the platform changes in operations
Controlled processing path
Requests flow into a defined process — fewer handoffs, every decision traceable.
Clear agent roles
Every agent has scope, endpoints, and approval logic — automation stays productive, not uncontrolled.
Learning documentation
Resolved cases are documented and reused — solution quality grows with every ticket.
Inside
A look into the platform
Dashboard
Included minutes, costs, AI resolution rate, and endpoint status at a glance.
Recreated in this site's design — structure and content from our demo environment (German product UI). Navigate like in the real app: just click the sidebar. nordnung.ai is currently in its pilot phase.
Inside the platform
How the platform actually works
One standard case from call intake to reuse — recreated as a log from our demo environment (German product UI).
56%
of standard cases run fully automatically — from ticket to log.
86%
of all cases are at least AI-assistable — because every solution flows back as knowledge.
Basis: analysis of 1,348 anonymized support tickets.
01 Ticket
02 Workflow
03 Dokumentiert
04 Wiederverwendet
09:41:07▸Anruf angenommen — Buchhaltung: „Neuer Mitarbeiter ab Montag“
09:41:32✓Ticket #358114 angelegt · Gerät, Verlauf und Kontext erfasst
09:42:10▸Workflow „Onboarding“ gestartet — 5 definierte Schritte
09:42:41✓M365-Benutzer angelegt · Gruppen und Lizenzen zugewiesen
09:43:26✓Outlook eingerichtet · Drucker- und Scan-Profil gesetzt
09:44:02✓Passwortmanager-Zugang angelegt · ohne Klartext im Ticket
09:51:48✓Ergebnis und Protokoll zurück ans Ticket
09:51:50＋Wissensdatenbank: Eintrag „Onboarding Buchhaltung“ angelegt
nächster Fall✓Lösung liegt bereit — kein neuer Fall, eine Wiederholung
Agent model
Six agents with clear roles
Two interaction agents stay close to the user. Four execution agents carry out defined actions in technical environments.
Credential access runs through the vault with an approval gate — details in the security model.